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Purchase and shipping policy
Buy piece of Art
1.1 In order to place an order you must be 18 years old and have the capacity to contract. You declare that the data and information you provide us are true and up-to-date.
1.2. You can place the order through our online store at https://itzelsoy.com or by email | Via whatsapp Orders that arrive in a manner other than those indicated above will not be accepted.
1.3. By placing your order you are making us an offer to purchase the products you have selected in accordance with these General Conditions.
1.4. Once your order is accepted, we will send you a confirmation by email which will also include the order number. The order confirmation will be effective from its shipment. If we cannot process your order due to any incident, we will contact you by email or telephone.
1.5. Once the purchase is made and as quickly as possible, within reason, Itzel.soy will send customers an email with the order receipt that will contain the summary of the purchase, as well as payment information, if applicable, and shipping and billing.
1.6. Itzel.soy will send a physical receipt that will be received together with the order. This receipt will be issued in the name of the individual or company that has placed the order, so customers must make sure to place it with the correct name.
Shipping and Delivery of orders
1.1 The cost of shipping will be charged in the grand total at the end of your purchase.
1.2 Your order will not be shipped until full payment is confirmed.
1.3 We will send your order to the shipping address on your order form.
1.4 We will send you order confirmation attaching the guide number and photo of the package to the email address that you have provided when placing the order.
1.5 You can track the shipment directly on the carrier's website.
1.6. Shipments will be made within 24 hours, excluding Saturdays, Sundays and holidays in Mexico.
1.7. Title and risk of loss of the products in the order shall pass to you upon delivery of the order.
1.8. In the case of shipments to other destinations where a customs control must be passed, the customs clearance costs, as well as the payment of the local tax, will always be borne by you. In the event that you reject the order at the At the time of delivery and it is returned to Itzel.soy by the transport company, customs costs, local tax and shipping costs incurred, as well as bank charges, if any, will be deducted from the refund of the purchase.
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